Effective Date: 9/18/2024

At Mecharm, we are committed to ensuring your satisfaction with our products. If for any reason you are not completely satisfied with your sunglasses purchase, you may be eligible for a refund under the following terms:

1. Eligibility for Refunds

• Time Frame: You may request a refund within 30 daysof receiving your sunglasses.
• Condition of Product: Sunglasses must be in new and unused condition, with no signs of wear or damage, and must include all original packaging, accessories, and any attached charms.

2. Non-Refundable Items

• Products that are personalizedor have been customized with specific charms as per your request are not eligible for refunds unless defective or damaged upon arrival.

3. Defective or Damaged Products

• If your sunglasses arrive defectiveor damaged, please contact our customer service within 7 days of receiving the product. We will gladly offer a replacement or a full refund, including shipping costs.

4. Refund Process

• To initiate a refund, please contact our customer support team at [Insert Contact Information]with your order number and reason for return.
• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.

5. Shipping Costs

• Original shipping costsare non-refundable, unless the return is due to a defective or damaged product.
• For non-defective returns, the cost of return shippingwill be the responsibility of the customer.

6. Exchanges

• We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at contact@mecharmfashion.com.